| Drake House Gifts Return Policy | X |
Returns
We accept returns of non-defective merchandise for store credit or
replacement only. Please contact us within 15 days of your purchase
for instructions on how to return non-defective
merchandise.
We accept returns of defective merchandise for replacement only.
Please contact us within 7 days of receipt of your product for
instructions on how to return defective merchandise. The defective
merchandise will be replaced with the same product, if available,
or a substitution may be offered with similar products of
equivalent value.
All returns must be in the original packaging with proof of
purchase from our store. Please contact us at
mail@drakehousegifts.com or 609-698-6301 for
the return procedure and authorization. Return shipping is
paid by the customer. Please insure your shipment and save the
receipt as we cannot be responsible for merchandise lost or damaged
during return. Returns made without prior notification to us may be
returned at the customer's expense.
We will not accept returns of defective merchandise if the defects
are caused by negligence, misuse, accident, any alteration or
repair made after the point of sale or use of the merchandise
outside of environmental or technical
specifications.
